Search Questions


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This means seats are not available on that particular day for the airline or the airline doesn't fly the region of your search. If you think it is a technical issue, please get your reservations done by calling our reservations desk at 0700SILVERCLOUD (070074583725683) directly.

If you have a group booking for groups of 10-15 or more please send us the details of your booking at help@silvercloudtravelsandtour.com or reach our group reservations at 0700SILVERCLOUD (070074583725683). We will make arrangements for the best available group fares for you as soon as possible.

No. You just have to have a valid Interswitch Debit/Credit Card with the sufficient funds and then you can start making payments. You can also pay for your transaction using our dedicated bank account details to make payment. Click here for the list of our bank accounts.

Visit the website address www.silvercloudtravelsandtours.com, click ‘Login’ at the topmost right corner of the page. Once the page opens, click the ‘Forgot Your Password’ link and follow the steps that follow.

An email with a password and a link will be sent to your email address. Click or copy the link to a browser and click enter. Once the page opens, enter the password sent to you and then provide a new password of your choice in the ‘New Password’ field.

Transactions on silvercloudtravelsandtours.com are very safe as we employ the best-in-class security. We use Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition, the credit card information is processed over secure 3D gateways which are certified by the credit card issuing authority.

You can reschedule the ticket by calling the Airline directly or by calling our Help Desk 0700SILVERCLOUD (070074583725683) between 8 AM and 8 PM. Please note that some airlines charge/cancel commissions with the rescheduling of tickets.

Yes you can buy a ticket in Naira (N) at the same price as shown in the website.

Before searching just select the desired class (Business or Economy) from the ticket Class Dropdown menu.

Yes, you can call for cancellation or modification of ticket and effect new travel dates before the initial date of travel. Please note that this is subject to ticket rules.

You can leave a ticket open but MUST effect a new travel date immediately.

Call 0700SILVERCLOUD i.e. 070074583725683, OR 08181733243. or send an Email to help@silvercloudtravelsandtour.com.

• Infant – Those between 0-2 years are called infants.

• Child - Those between 2-12 years are called children.

An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo ID proof as a mandatory.

You will receive an SMS and email on confirmation of your booking with Silvercloud.

You will receive an SMS and email on confirmation of your booking with Silvercloud.

Star Ratings are used to categorize hotels based on their overall quality, level of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant issuing bodies of each country.

1 Star – Usually small, independently owned properties. There is likely to be limited meals and facilities.

2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed.

3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms usually come with en-suite facilities and room service may be available.

4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.

5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guests’ requirements are provided.

Different types of hotels have different categories of rooms, broadly classified as shown below but not necessarily in the same order.

STANDARD (STD) - The most basic room type, featuring basic amenities and furnishings. Standard rooms often have no views.

CLASSIC KING ROOMS - Room type has finer interiors as compared to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however is not guaranteed always. Rooms will be on the better floors and you have an option of selecting view also most of the times.

DELUXE (DLX) - One shade higher than the superior in terms of interior, amenities and location. Certain hotels however rate deluxe rooms lower than superior rooms.

EXECUTIVE (EXE) OR CLUB ROOMS (CLB) - Larger rooms mostly targeting the business executives with special added comforts and conveniences, including access to exclusive facilities on the executive level floor or club level floor.

PRESIDENTIAL SUITE - The largest room and most finely decorated room a hotel would have. It will come with a fully equipped working area, large living room, large bedroom and large bathrooms.

PENTHOUSE SUITE (STE) - A Suite is composed of two or more clearly defined rooms, a bedroom and a living room, with a door that closes between them.

Two adults staying in the same room depends on the type of room booked. The following are the general room types that can be booked, subject to being offered by the hotel - Single, Double/Twin, Triple & Quad.

Single Room - Accommodates a single person.

Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 2 adult guests. Confirmation of a Twin bedded room or double-bedded room is always subject to availability.

Triple Room - Can accommodate 3 adults, and may not be larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.

Quad Room - Can accommodate 4 adults. Also offered as family or superior rooms, these rooms are larger. Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In some cases they might charge extra person / bed charges.

Children are defined as those guests aged 02-11 years on the date of check-in. Children aged 12 or more are considered as adults, and normal adult charges will apply both for the room and breakfast. You will have to refer to the individual policy of each hotel as it will differ from hotel to hotel.

Infants are defined as guests under 2 years of age as on the date of check in. Cots may or may not be available. You will have to check with the hotel on check in.

Breakfast may or may not be included in the price. This is indicated under Room Particulars when a search for hotels rates is made. Hotel Breakfast is decided by the hotel, region or location.

There are essentially four meal plans - 1) European Plan - room only, 2) Continental Plan - room with breakfast, 3) Modified American Plan - room with breakfast, lunch or dinner, 4) African Plan - room with breakfast, lunch and dinner.

The general check-in time is 2 p.m. and check-out time is 12 noon. This may vary for selected hotels and countries where local factors may influence this and the times can differ from these.

Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms. On most occasions a hotel may provide this for a charge. If you know you're going to arrive early at your hotel, send in a request to help@silvercloudtravelsandtour.com. We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.

You can utilize the services of the concierge where you can leave your luggage.

Tipping is customary in several parts of the world. However you may tip at your own discretion.

Since your reservation is guaranteed with payment, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date.

Send your request help@silvercloudtravelsandtour.com. and we'll do our best to get you what you ask for; however, your request is ultimately subject to availability when you arrive at the hotel.

Yes, prices of hotel are inclusive of all taxes, levies, fees and surcharges, except those mentioned on the website.

Hotel Vouchers will be delivered in the form of e-tickets via email.

We'll send you an email confirmation for your hotel booking.

No, you don't. If you really want to, though, contact us at help@silvercloudtravelsandtour.com to confirm your reservation. You can also contact the hotel directly if you prefer.

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

The time it takes for a hotel to get your reservation information will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel reservation department is closed). Note that this doesn't apply to bookings made for the same day. Contact our relationship officer on help@silvercloudtravelsandtour.com or call 0700SILVERCLOUD i.e. 070074583725683 if you have questions.

There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.

If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, let us know at help@silvercloudtravelsandtour.com and we'll send you your confirmation details.

If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address help@silvercloudtravelsandtour.com - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at help@silvercloudtravelsandtour.com so we can send you an email confirmation.

Yes, you can call us on 0700SILVERCLOUD i.e. 070074583725683, but you need to send us an email also on help@silvercloudtravelsandtour.com.

You can send a request to us at help@silvercloudtravelsandtour.com and we will revert to you within 24 hours with options of hotels and resort as per your requirements.

Green Color AV - Available - Instant Confirmation means that the booking is instant and the confirmation comes out of an allocation.

Red Color RQ - Request Response within 48 hrs means that the booking is under process and Silvercloud will revert within 48 hrs with confirmation or alternative option if unavailable.

Hotel cancellation policies vary from hotel to hotel. Please see hotel specific policies for more details. Any cancellations during trade fairs and peak periods will attract cancellation charges once the booking is confirmed. Be sure to review the cancellation policy for your hotel carefully when you're making your booking. These cancellation charges will vary from hotel to hotel and may attract up to 100% of the entire accommodation cost. For any cancellation requests, kindly send an email help@silvercloudtravelsandtour.com or call 0700SILVERCLOUD i.e. 070074583725683.

Cancellation policies are based on the hotel's check-in time, not your projected arrival time. The normal hotel check-in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive.

The process of refunding your amount will take anywhere from 2 to 7 business days from the time you cancel your booking.

Your email confirmation is your receipt, so keep a copy of it for your records.

Yes, you can request Silvercloud to make changes. For a hotel booking, you can cancel a part of your booking. However, cancellation charges as imposed by the hotel may apply.

We strongly recommend booking at least one to two months or more prior to departure to ensure confirmed arrangements and complete visa processing and other formalities.

Expenses for air tickets, handling and documentation charges, some part of the land arrangements, miscellaneous and overhead expenses are collected in Naira.
Land arrangement expenses such as hotel stay, food, sightseeing, entrance fees etc, are collected in US Dollars or in the respective country’s currency.

An Infant is someone below the age of two years, and a Child is someone above the age of two and below the age of twelve.

Infants and Children cannot be booked to travel alone. They must be booked with at least one adult.

In case two adults and a child travel together, the child can share the existing bedding at no extra cost.

If extra bed is required for the child then the child with extra bed rate will apply, which would be akin to triple sharing.

In event of 2 adults and 2 children, the rooming would be 2 adult & 2 children, in event of a family room being available, where one child can be accommodated paying child with bed charges and the second child can share the existing bed with the adults paying the child without extra bed rate.

Infants normally can be included with 2 adults and 1 child with extra bed, and separate cot can be provided on request. There is no charge, except for the airfare and taxes.

In Group Escorted Tours, young children and infants are not encouraged to participate in some longer tour programmes, since the day to day itineraries can be very tiring and stressful.

In Hotels, the breakfast offered is generally an American or Full Buffet Breakfast, however certain hotels or locations could offer the lighter Continental breakfasts. Hotels in Nigeria also offer Nigerian breakfast options plantain, eggs, sausages, yam, etc.

A typical continental breakfast is normally cold, with breadstuff (such as toast, croissants, pastries) and coffee, tea, milk or juices, and fruit.

An American breakfast is more elaborate, with a wide selection of cereals, eggs made to order, meats like bacon, ham and sausages, a variety of breads and pastries like croissants, toast, pancakes, muffins and bagels, tea, coffee, fruit juices, and fresh fruits.

Lunches could be either at a restaurant, buffet lunch served from a mobile catering unit (kitchen caravan) or packed lunch. In most cases however, lunch is not included and thus the travellers have the flexibility to try out the local cuisine or have a light snack.

Dinners are normally at designated restaurants, and are generally buffet dinners, or themed dinners. For escorted group tours in countries, dinners would feature the local cuisine of the country, catering to vegetarian and non-vegetarian preferences.

Transportation includes coach transportation for group itineraries, or mini coach/van transport for small numbers/individual tour packages.

SIC (Seat in coach) transfers are operated at fixed times and involve pooling of passengers. Hence at the commencement, there may be a waiting period of up to 30 minutes.

Private transfers are normally by car and operate as per your convenience in terms of time.

Similarly, sightseeing tours are operated on a seat in coach or on a private basis. Ferry and Canal Cruises may be part of select itineraries, as would be rail travel.

Sightseeing is included in most package itineraries and tour programmes. These may be panoramic city tours, or visits to individual sights and attractions. Valuable tips and instructions offered by your Tour Manager or Local guide will help you enjoy your sightseeing and experience the most out of it.

To travel internationally, your passport must be valid for at least 6 months from the last day of travel, and you must have at least one empty page per visa.

If your passport is not valid for six months beyond the arrival date, you must get its validity extended or apply for a new document.

In case you lack sufficient pages in your passport, you will need to obtain an additional booklet.

A visa is required for international travel, and is required for entry to most foreign countries. It is essentially the permission granted by the visited country for entry, for a restricted period.

All countries that you wish to visit require advance application for visas. This involves filing your application at the embassy or consulate of the country. Several documents are required to accompany your application. Also the respective consulates may call you for a personal interview, fingerprinting procedures or to furnish additional documentation in select cases. In over 65 countries you can land with your passports and get Visa on arrival, in some case it is gratis and in some countries there will be certain Holidays.

Medical Insurance is mandatory for travel to certain countries especially in Europe, and highly recommended for other destinations, as treatment abroad can be highly expensive.

Each Resident Nigerian citizen is eligible to avail of foreign exchange up to US Dollars 10,000 or its equivalent for undertaking one or several private visits to any country

The following documentation must be furnished at the time of purchase of BTQ - The BTQ application form duly filled and signed by the traveller, Valid Passport and Overseas Travel Ticket.

We recommend that you should purchase the currency of the country you wish to visit, eg. Euro for Europe, Yen for Japan, Swiss franc for Switzerland, Dollars for USA etc.). However, for several other worldwide destinations, a widely accepted currency such as US Dollar or Euro would be suitable.

We highly recommend a mixed purse concept, with purchase of a combination of Currency Notes and Travellers’ Cheques or Travellers’ Cheques and Prepaid Cards.

Carry the greater amount in form of Travellers’ Cheques or Prepaid Cards, since this is secure and if lost you can get the Travellers’ Cheques or Prepaid Card reissued, canceling the existing ones.

We recommend that you change the money at banks or foreign exchange bureaus as they give a better rate than hotels. A passport is a must for encashment.

It is prudent to use only authorized dealers so as not to break the applicable laws and risk being cheated or being given counterfeit currency.

When encasing Travellers’ Cheques, in most countries one has to pay a commission charge for money exchange. Many shops accept US Dollars. But any change due to you will be given in the local currency only. Exchange rates fluctuate widely.

Always keep a list of serial numbers & the purchase agreement of your Travellers’ Cheques separate to your Travellers’ Cheques. This will assist the refund if your Travellers’ Cheques are lost or stolen.

Please ensure that you have a confirmed ticket, copies of your travel documents with a valid passport and visa as the case may be.

Keeping the traffic conditions in mind, make sure that you reach the airport at the reporting time, at least 3 1/2 hours before the flight departure time due to security reasons. Also early check-in will ensure that you will not be offloaded.

Please ensure that you make photocopies of all your Travel Related documents. Keep one set of these documents with your family/relatives where you are going (if you have friends/relatives there) and carry one set with you on the tour. This is necessary should you lose or misplace any of the aforementioned documents whilst on tour.

When leaving your house, be sure to take the sensible precautions when leaving your home unattended like securely closing all taps, shutting down and disconnecting electrical appliances, diverting all correspondence and securely closing your home.

Some countries require vaccinations to be taken prior to land in their country, please check the same while booking the tour.

You should carry the following documents - Passport with all visas and clearances, Air Tickets, All Service Vouchers, Tour Programme and Emergency Numbers of the ground handler.

Include a pair of sunglasses and a cap to take care of the sun. Use sunscreen especially in the summer. Light showers can come and go and a light folding umbrella or windcheater is also recommended.

Whenever you go sightseeing, keep a small bag handy with essentials like your camera, accessories as required, umbrella, windcheater, sweater, tennis shoes, water bottle, passport, medicines and money.

Carry as few valuables as possible - Costume jewellery is very fashionable.

Prescription Medicines as required must be carried. Please refer to the separate question addressing this in detail. Carry an additional pair of prescription glasses/lenses to take care of losses or breakages.

Clothing can be decided on the season. In summer, cool cotton clothing is advisable. In winter, it is advisable to keep various layers of clothing, as temperatures vary considerably.

A light woolen, jacket or sweater is recommended on all tours, as evenings could get a little chilly.

Strong, comfortable closed tennis shoes or walking shoes is recommended for walking that is done during sightseeing.

Generally, there is no dress code when on a Holiday. However respect for the regional traditions and local sensitivities should be shown. In places of worship such as churches and cathedrals, temples, mosques etc, modest attire is essential.

For select restaurants, casinos, shows, themed dinners, theatres and musical events formal or smart casual wear is required. Suit/Jackets, Ties and formal shoes are advised for men. Western Evening wear, Saris or Salwar Kameez are acceptable for ladies.

Nightgowns and shorts are not allowed in hotel lobby, restaurants or dining areas. Jeans and Sports Shoes are also restricted in some formal settings.

Its best to travel light - ideally one suitcase and one hand bag, and for maximum convenience, use bags or suitcases with wheels. Travel only with your essentials - keep space in your bags for you to bring home gifts and souvenirs from your holiday. Normally airlines allow 20-25 kgs per person as checked in luggage and 1 bag up to 7 kgs as cabin baggage.

All valuables, cash, travellers’ cheques, air ticket, passport should be carried in your handbag/luggage at all times. Do not keep all your money, credit cards or travellers’ cheques in one wallet, purse or pocket - Disperse them so that in case of theft you won't be totally penniless.

Always take extra care of your luggage and handbags in crowded places like stations and sightseeing spots. In several places, pickpockets and thieves abound. Make sure to hold your bags closely and keep them fastened. Thieves and their methods have become more cunning and unscrupulous.

Avoid carrying too much money on your person while going on around on your own and during sightseeing. Never leave your bags with your valuables unattended not even in the coach.

For international travel, pack your baggage yourself and label it from inside. Do not accept any parcel or any packages from strangers and co-passengers. Ensure your check-in bags have a locking facility and are well labelled with your name and contact address for easy identification.

Please call our Customer Service Team on 0700SILVERCLOUD i.e. 070074583725683 or 08181733243 accessible from all networks.

Water is very expensive in several countries. Locals prefer drinking aerated drinks or wines with their meals. You may even discover that several beverages are actually cheaper than water. Most hotels, restaurants and rest stops do not serve water unless purchased. Packaged bottled water is now widely available.

Alcoholic and non-alcoholic drinks are easily available in the street cafes, bars and restaurants. In some cafes/bars, you pay a higher price to drink at the table than drinking at the bar.

Normally, tap water is safe for drinking throughout Europe and UK. Requesting hotels and restaurants to fill empty bottles with water is considered rude. Tap drinking water in wash-rooms is safe to drink, and thus passengers are advised to manage these themselves.

Broadly, the general check-in time is 2 p.m. and check-out time is 12noon (In Australia, the check-out time is 10 a.m.). This may vary by hotels or locations where the time may differ from the indicated timings.

Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms.

You must keep your bags and suitcases locked and room door locked when you leave your room. On no account must valuables be left lying outside or around the room.

Most hotels (either free of cost or at a nominal charge) have lockers where you can store all your valuables. Caution with smaller hotels where depositing valuables may not be very reliable, in which case, these will have to be carried along. When out on sightseeing, ensure that you leave the room keys at reception.

On Departing, prior to checking out of the hotel, please check your room to ensure that all your belongings have been packed, and leave the keys at the reception. You will be required to clear all bills for extra services availed.

On the International Airports, you can find duty free shops, which sell branded products at discounted rates with no taxes. Many airlines also have in-flight duty free shopping. Some airports are famed for the range of products offered.

While all the purchases made at duty-free shops are free of duties and levies, customs regulations of the country being entered will apply for the goods purchased.

Americans travelling to Yellow Fever endemic countries such as Tropical Africa, South America, Central America and the West Indies, must be in possession of a Yellow Fever Vaccination Certificate, where travel from or through Yellow Fever endemic countries is involved.

Some Yellow Fever Endemic Countries are Ethiopia, Ghana, Kenya, Nigeria, Sudan, Uganda, Tanzania, Zambia, Brazil, French Guiana, Guyana, Panama, Surinam, Trinidad and Tobago, and Venezuela amongst others.

You are also advised to check up on global health travel advisories applicable at the time of planning your trip, with warnings and alerts are issued from time to time, and for revision in global travel health regulations.

In case of carrying Prescribed Medication, you must check with your doctor whether your medicine is acceptable or a banned drug in the countries that you would be covering. You can carry only what is permitted by destination countries.

Ensure that you are carrying enough medicine to last the duration of your trip, as well as a copy of your doctor's prescription indicating the medication and the condition. Always carry medications in their original containers, in your carry-on luggage.

We strongly suggest that you distribute medicines in different bags to ensure that in the event of some baggage getting misplaced, you will still have access to your medicines.

Various countries have customs regulations to control the material products and currency that can be imported or exported from that country.

It must be seriously noted that several countries have very strict regulations and laws regarding export, import, carriage and possession of foodstuff, drugs & narcotics, animals, plants and other articles thereof for which controls may be in force, and violation of such laws could result in prosecution, leading to fines, imprisonment and even the death sentence.

A car category is the classification system of cars in the fleet based on size and number of doors. Cars are segregated into classes, and then into types.

The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special.

All vehicles are priced, booked and controlled by vehicle category, not by vehicle make or model. Thus only the category reserved is guaranteed. The availability of individual vehicle groups and models will vary from location to location.

Some of the possible mandatory charges as applicable include.

Mileage/Kilometer Charge - An additional charge relating to the total distance driven may apply.

Late return charges - If the car does not return to the garage within the agreed time then a late fee may be charged on hourly basis

Night driving charges - if the driver drives a car after 10 PM then a night driving charges (Double Bata) may be charged

Other applicable fees/charges such as interstate tax, toll charges, Airport parking Charge if applicable, etc. will be borne by the customer.

Ticket is issued immediately we receive your Down Payment. However, this will only be sent to you upon confirmation of final payment as advised on your payment schedule.