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• Child - Those between 2-12 years are called children.
2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed.
3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms usually come with en-suite facilities and room service may be available.
4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.
5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guests’ requirements are provided.
STANDARD (STD) - The most basic room type, featuring basic amenities and furnishings. Standard rooms often have no views.
CLASSIC KING ROOMS - Room type has finer interiors as compared to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however is not guaranteed always. Rooms will be on the better floors and you have an option of selecting view also most of the times.
DELUXE (DLX) - One shade higher than the superior in terms of interior, amenities and location. Certain hotels however rate deluxe rooms lower than superior rooms.
EXECUTIVE (EXE) OR CLUB ROOMS (CLB) - Larger rooms mostly targeting the business executives with special added comforts and conveniences, including access to exclusive facilities on the executive level floor or club level floor.
PRESIDENTIAL SUITE - The largest room and most finely decorated room a hotel would have. It will come with a fully equipped working area, large living room, large bedroom and large bathrooms.
PENTHOUSE SUITE (STE) - A Suite is composed of two or more clearly defined rooms, a bedroom and a living room, with a door that closes between them.
Single Room - Accommodates a single person.
Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 2 adult guests. Confirmation of a Twin bedded room or double-bedded room is always subject to availability.
Triple Room - Can accommodate 3 adults, and may not be larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.
Quad Room - Can accommodate 4 adults. Also offered as family or superior rooms, these rooms are larger. Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In some cases they might charge extra person / bed charges.
There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.
Red Color RQ - Request Response within 48 hrs means that the booking is under process and Silvercloud will revert within 48 hrs with confirmation or alternative option if unavailable.
My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 7:00 pm. Can I cancel my reservation by 7:00 pm the day before I planned to arrive?
I cancelled my booking before the cancellation deadline stated in the booking confirmation. When will the refund be credited to my account?
Land arrangement expenses such as hotel stay, food, sightseeing, entrance fees etc, are collected in US Dollars or in the respective country’s currency.
If extra bed is required for the child then the child with extra bed rate will apply, which would be akin to triple sharing.
In event of 2 adults and 2 children, the rooming would be 2 adult & 2 children, in event of a family room being available, where one child can be accommodated paying child with bed charges and the second child can share the existing bed with the adults paying the child without extra bed rate.
Infants normally can be included with 2 adults and 1 child with extra bed, and separate cot can be provided on request. There is no charge, except for the airfare and taxes.
In Group Escorted Tours, young children and infants are not encouraged to participate in some longer tour programmes, since the day to day itineraries can be very tiring and stressful.
A typical continental breakfast is normally cold, with breadstuff (such as toast, croissants, pastries) and coffee, tea, milk or juices, and fruit.
An American breakfast is more elaborate, with a wide selection of cereals, eggs made to order, meats like bacon, ham and sausages, a variety of breads and pastries like croissants, toast, pancakes, muffins and bagels, tea, coffee, fruit juices, and fresh fruits.
Lunches could be either at a restaurant, buffet lunch served from a mobile catering unit (kitchen caravan) or packed lunch. In most cases however, lunch is not included and thus the travellers have the flexibility to try out the local cuisine or have a light snack.
Dinners are normally at designated restaurants, and are generally buffet dinners, or themed dinners. For escorted group tours in countries, dinners would feature the local cuisine of the country, catering to vegetarian and non-vegetarian preferences.
SIC (Seat in coach) transfers are operated at fixed times and involve pooling of passengers. Hence at the commencement, there may be a waiting period of up to 30 minutes.
Private transfers are normally by car and operate as per your convenience in terms of time.
Similarly, sightseeing tours are operated on a seat in coach or on a private basis. Ferry and Canal Cruises may be part of select itineraries, as would be rail travel.
If your passport is not valid for six months beyond the arrival date, you must get its validity extended or apply for a new document.
In case you lack sufficient pages in your passport, you will need to obtain an additional booklet.
The following documentation must be furnished at the time of purchase of BTQ - The BTQ application form duly filled and signed by the traveller, Valid Passport and Overseas Travel Ticket.
We highly recommend a mixed purse concept, with purchase of a combination of Currency Notes and Travellers’ Cheques or Travellers’ Cheques and Prepaid Cards.
Carry the greater amount in form of Travellers’ Cheques or Prepaid Cards, since this is secure and if lost you can get the Travellers’ Cheques or Prepaid Card reissued, canceling the existing ones.
It is prudent to use only authorized dealers so as not to break the applicable laws and risk being cheated or being given counterfeit currency.
Always keep a list of serial numbers & the purchase agreement of your Travellers’ Cheques separate to your Travellers’ Cheques. This will assist the refund if your Travellers’ Cheques are lost or stolen.
Keeping the traffic conditions in mind, make sure that you reach the airport at the reporting time, at least 3 1/2 hours before the flight departure time due to security reasons. Also early check-in will ensure that you will not be offloaded.
Please ensure that you make photocopies of all your Travel Related documents. Keep one set of these documents with your family/relatives where you are going (if you have friends/relatives there) and carry one set with you on the tour. This is necessary should you lose or misplace any of the aforementioned documents whilst on tour.
When leaving your house, be sure to take the sensible precautions when leaving your home unattended like securely closing all taps, shutting down and disconnecting electrical appliances, diverting all correspondence and securely closing your home.
Some countries require vaccinations to be taken prior to land in their country, please check the same while booking the tour.
Include a pair of sunglasses and a cap to take care of the sun. Use sunscreen especially in the summer. Light showers can come and go and a light folding umbrella or windcheater is also recommended.
Whenever you go sightseeing, keep a small bag handy with essentials like your camera, accessories as required, umbrella, windcheater, sweater, tennis shoes, water bottle, passport, medicines and money.
Carry as few valuables as possible - Costume jewellery is very fashionable.
Prescription Medicines as required must be carried. Please refer to the separate question addressing this in detail. Carry an additional pair of prescription glasses/lenses to take care of losses or breakages.
A light woolen, jacket or sweater is recommended on all tours, as evenings could get a little chilly.
Strong, comfortable closed tennis shoes or walking shoes is recommended for walking that is done during sightseeing.
For select restaurants, casinos, shows, themed dinners, theatres and musical events formal or smart casual wear is required. Suit/Jackets, Ties and formal shoes are advised for men. Western Evening wear, Saris or Salwar Kameez are acceptable for ladies.
Nightgowns and shorts are not allowed in hotel lobby, restaurants or dining areas. Jeans and Sports Shoes are also restricted in some formal settings.
Always take extra care of your luggage and handbags in crowded places like stations and sightseeing spots. In several places, pickpockets and thieves abound. Make sure to hold your bags closely and keep them fastened. Thieves and their methods have become more cunning and unscrupulous.
Avoid carrying too much money on your person while going on around on your own and during sightseeing. Never leave your bags with your valuables unattended not even in the coach.
For international travel, pack your baggage yourself and label it from inside. Do not accept any parcel or any packages from strangers and co-passengers. Ensure your check-in bags have a locking facility and are well labelled with your name and contact address for easy identification.
Alcoholic and non-alcoholic drinks are easily available in the street cafes, bars and restaurants. In some cafes/bars, you pay a higher price to drink at the table than drinking at the bar.
Normally, tap water is safe for drinking throughout Europe and UK. Requesting hotels and restaurants to fill empty bottles with water is considered rude. Tap drinking water in wash-rooms is safe to drink, and thus passengers are advised to manage these themselves.
Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms.
Most hotels (either free of cost or at a nominal charge) have lockers where you can store all your valuables. Caution with smaller hotels where depositing valuables may not be very reliable, in which case, these will have to be carried along. When out on sightseeing, ensure that you leave the room keys at reception.
On Departing, prior to checking out of the hotel, please check your room to ensure that all your belongings have been packed, and leave the keys at the reception. You will be required to clear all bills for extra services availed.
While all the purchases made at duty-free shops are free of duties and levies, customs regulations of the country being entered will apply for the goods purchased.
Some Yellow Fever Endemic Countries are Ethiopia, Ghana, Kenya, Nigeria, Sudan, Uganda, Tanzania, Zambia, Brazil, French Guiana, Guyana, Panama, Surinam, Trinidad and Tobago, and Venezuela amongst others.
You are also advised to check up on global health travel advisories applicable at the time of planning your trip, with warnings and alerts are issued from time to time, and for revision in global travel health regulations.
Ensure that you are carrying enough medicine to last the duration of your trip, as well as a copy of your doctor's prescription indicating the medication and the condition. Always carry medications in their original containers, in your carry-on luggage.
We strongly suggest that you distribute medicines in different bags to ensure that in the event of some baggage getting misplaced, you will still have access to your medicines.
It must be seriously noted that several countries have very strict regulations and laws regarding export, import, carriage and possession of foodstuff, drugs & narcotics, animals, plants and other articles thereof for which controls may be in force, and violation of such laws could result in prosecution, leading to fines, imprisonment and even the death sentence.
The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special.
Mileage/Kilometer Charge - An additional charge relating to the total distance driven may apply.
Late return charges - If the car does not return to the garage within the agreed time then a late fee may be charged on hourly basis
Night driving charges - if the driver drives a car after 10 PM then a night driving charges (Double Bata) may be charged